Meet The SLM Facilities Solutions Team

Susan Daywitt founded SLM in 1998 and her unique approach to facility maintenance management, has saved SLM clients millions of dollars annually. Susan prides herself in organization and efficiency and will do whatever it takes to make it right for the clients she serves. She also finds time to be active in organizations such as Restaurant Facility Managers Associations, where she sits on the Board of Directors, Women’s Presidents Organization, International Facilities Managers Association and the Women’s Business Enterprise National Council and Peace Through Business. Daywitt has a love of mentoring women entrepreneurs nationally and internationally, does a huge amount of community volunteering and, above all, she devotes her free time to her husband of 25 years and family.

Jim has applied over half of his 20 years of accounting experience to helping SLM clients improve their bottom line. With his vast facility maintenance experience, Jim developed an industry-leading database that caters to the needs of SLM clients. His unique style of positioning the accounting department as an extension of the clients’ management team, enables SLM customers to turn their efforts to more pressing issues within their own businesses. In his leisure, Jim enjoys family activities and anything sports related.

Rebecca’s experience includes internet, brand management, B2B marketing, social media marketing, and research and data analysis. At SLM, she is responsible for electronic marketing including website development and design, web branding, email marketing, social networking, as well as traditional advertising and public relations. She will also utilize her research skills to identify new market trends and opportunities to help drive business growth and expansion. In her spare time, Rebecca enjoys time with her family, likes baking cookies and then working them off at the gym.

Justin has 29 years of experience in information services, accounting and customer relations. For the past 10 years, he has applied his vast business prowess to SLM. His passion for this business and the pride in SLM is contagious, and can be felt throughout the company. Justin’s enthusiasm and staff-coaching has been an instrumental factor in the growth of the organization. When he is not serving as the company cheerleader, Justin loves baseball, basketball and soccer.

Lori has been at SLM for the past nine years. She manages the Accounts Payable Department, where she hones in on the detail where vendor invoices are concerned. She is a fact-finder, extraordinarily detailed, and places a high devotion to problem solving. Her eagle-eye reviews vendor invoices for SLM’s vast array of customers, to ensure they are accurate and up-to-date. She prides herself in continuing to build SLM’s excellent reputation within the vendor community for accuracy, quick turnaround, and payment of bills on time. In her spare time, Lori’s six cats keep her very busy.

AJ has a background in Customer Service and Finance. He started working with SLM in the summer of 2011 as part of the Information Services Department and quickly advanced to the role of Information Technology Manager. His analytical thinking and creative mind-set have broken boundaries that are helping SLM move into the future. AJ enjoys learning, researching, and developing new technologies and is excited for his future with SLM.

With more than 15 years of experience in Facility Management, Dana joined the team at SLM in November 2015 as our Director of Operations. In that role, he oversees all commodities (grease/traps, trash/recycling, kitchen exhaust), procurement and new store implementation for our clients. Dana’s career in facility management began in 2002, with concentration on facility and construction management. A graduate of Penn State with a Bachelor of Science degree in Marketing with minors in Economics and Accounting, Dana he enjoys spending time with his wife, their two daughters and their beagle, Ernie.

Greg joined the SLM team in September 2016, and brings to our company a background in managing landscaping and snow removal services for various big-box retailers around the nation. As the company’s Grease Department Manager, he is focused on client relationships and making sure his team provides excellent customer service on all levels. He has held long lasting relationships with clients, and is always looking to learn more about the facilities industry. In his spare time, Greg enjoys spending time with his family, enjoying sports and taking time to work on his yard.

Andrea has been a part of our SLM team for the past four years, starting as a trash & recycling customer service representative, and working her way up to department manager. She is focused on bringing high quality customer service through open communication and striving to ensure that each client receives detailed individual attention. “We strive to provide the best possible service for all customers, responding quickly and taking care of all waste and recycling needs in a timely and efficient fashion,” said Andrea. “While problems always arise, our goal is to resolve those issues in the most stress-free manner possible.” She looks forward to expanding and growing with SLM while retaining the personalized service she and her Trash & Recycling team provide. In her free time, Andrea can be found spending time with her husband, their cats, and enjoying books.

Melissa came to SLM in April of 2011 with a background in customer service and training/quality control. Currently she is the New Stores Department Manager where she oversees the setup of services for new locations of existing customers. Using her knowledge of vendors and customers Melissa strives to obtain the best pricing and service while ensuring a smooth opening. Melissa is also instrumental in writing training material in an effort to ensure the best possible procedures are implemented throughout the department. In her personal life, Melissa is the Vice-President of the Mega Spirit Club, a local cheerleading booster club, where she is responsible to oversee all fundraising activities. Additionally, Melissa believes there should never be a day that goes by without a person learning something. As such she can often be found reading or researching a topic online.

Jonathan brings a decade of experience in Facility Management to his new role as Hoods Department Manager at SLM. He joined the team in September 2016, after working as an operations manager in the industry the previous seven years. Previously, he helped grow a small facility management into a much larger operation, and has also worked in sales and operations in other industries, including construction and retail. Jonathan graduated from the University of Richmond with a Bachelor of Arts degree in International Studies. Outside of work, he is active in three local roller hockey leagues.

Gretchen’s background is in customer service and procurement. She uses her experience in both category management and strategic sourcing to help ensure that the vendors that service her customer’s locations are the most qualified and cost effective. In her spare time, she enjoys spending quality time with her family and watching her boys football and lacrosse games.

A member of the SLM team since November 2015, Brett brings to our company a background in facility management as a director of operations, as well as prior experience in the financial services sector. As Repairs & Construction Manager, he is responsible for all repair and construction projects for SLM’s clients, as well as the company’s Handyman services unit. Brett has a Bachelor of Arts degree in Business Administration from the University of Phoenix. When he’s not managing client repairs and construction projects, Brett is a fan of all sports, and enjoys spending time with his family, especially his one-year old son, in nearby Limerick, Pennsylvania.